Privacy Policy

Last updated: March 2026

1. Who We Are

SquadServ is a professional cleaning company headquartered in Bristol, providing domestic and commercial cleaning services across the United Kingdom. When we refer to "we", "us", or "our" in this policy, we mean SquadServ Ltd. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect personal information that you voluntarily provide when using our website, booking a service, or contacting us. This may include:

• Your full name and contact details (email address, phone number)
• Your property address and postcode
• Details of the cleaning service you require
• Preferred dates and times for appointments
• Payment information (processed securely via our payment provider)
• Any additional notes or special requirements you share with us
• Technical data such as IP address, browser type, and pages visited on our website

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• To process and fulfil your cleaning service bookings
• To communicate with you regarding appointments, quotes, and enquiries
• To send confirmation emails and service reminders
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our legitimate business interests
• To manage our customer relationship management (CRM) system

4. Legal Basis for Processing

We process your personal data on the following legal grounds under the UK GDPR:

• Contract performance: Processing necessary to fulfil a service booking you have made with us
• Legitimate interests: Processing necessary for our business operations, such as improving services and managing customer relationships
• Consent: Where you have given explicit consent, for example subscribing to marketing communications
• Legal obligation: Processing required to comply with UK law

5. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted service providers who assist in operating our business, including:

• Our CRM platform (HubSpot) for managing bookings and communications
• Payment processors for handling secure transactions
• Website hosting and analytics providers
• Email service providers for sending booking confirmations and notifications

All third-party providers are contractually required to handle your data securely and in compliance with applicable data protection laws.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or alteration. Our website uses SSL encryption for all data transmissions. Access to personal data is restricted to authorised personnel who need it to perform their duties.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Booking records and customer data are typically retained for up to 6 years to comply with UK tax and business regulations. You may request deletion of your data at any time by contacting us.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data to another provider
• Right to object: Object to the processing of your data for certain purposes

To exercise any of these rights, please contact us at info@squadserv.co.uk or call +44 0117 382 5559.

9. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Essential cookies required for website functionality cannot be disabled.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: info@squadserv.co.uk
• Phone: +44 0117 382 5559
• Address: SquadServ, Bristol, United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.